Returns are normally no problem. If you need to return your item before it ships just let us know. If you want to return it after you receive it, simply mail it back after confirming the details with us through email (admin@greatnorthernknives.com) or over the phone at 907-376-2000. There are a couple things to keep in mind:
1. If you have used your item and wish to return it, realize that you are not 'returning' it, but instead asking us to buy it back. We buy, sell, and trade so we are happy to do so.
2. Large orders are subject to a transaction fee. Most businesses call this a re-stocking fee, but that is misleading. We do not charge a re-stocking fee to simply put your returned items back on the shelf. Paying by credit card or Paypal the seller incurs fees to process this payment securely. On large orders these transaction fees become significant. For this we charge 7%. If you are doing a large refund and want to avoid this fee simply contact us at 907-376-2000 or admin@greatnorthernknives.com.
